@Anyplace® Field Service

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Capgemini helps clients improve field-service efficiency with @Anyplace® Field Service.

Customer and after-sales service functions require a balance between improving service and retention and minimizing support and service costs. @Anyplace Field Service Mobility extends an enterprise’s support systems and processes  to a mobile, dispersed field staff by means of  technologies including handheld PDAs with WiFi capability.

With @Anyplace Field Service Mobility, our clients enjoy:

  • Productivity improvements and lower costs by increasing efficiency in everyday work processes and reducing revisits.
  • Improved cash flow by increasing the efficiency of gathering the data needed to create and deliver invoices to the customer, thereby accelerating payments.
  • Reduced paperwork and duplicate handling by using mobile interfaces to capture data and store it in back-office systems, eliminating the need for data re-entry.
  • Extended enterprise application by giving technicians access to critical enterprise data anywhere, anytime.
  • Response time improvements and better coordination between mobile workers and those at fixed locations to maximize efficiency.   Knowledge repositorieshelp technicians perform complicated work, reducing the need for “experts in the field.”

Working with Partners for the Best Solution

We have established partnerships with HP, Symbol, Intermec, and Xybernaut for handheld devices and Dexterra for middleware to ensure an end-to-end solution.   

Our phased approach enables clients to document and validate the business benefits derived from @Anyplace Field Service Mobility. The typical functionality of the solution includes: dispatching/scheduling and assignment, notification, tracking/resolution, locating equipment and work-sites, sourcing spare parts, managing inventory, and data collection.