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Capgemini helped Cadbury Schweppes set up a global IT architecture function and establish the foundations for a Service-Oriented IT Architecture
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Download as PDFAdopting a service-oriented approach brings new challenges for governance. The governance model of business working with the MIS department to optimize and align the management of the investment in IT has become a critical subject.
Capgemini believes there are four key layers that can be used both to retrospectively manage the traditional technology as a part of the new technology, and also to manage Service-Orientated Architecture. A fifth layer, “innovation,” exists to help the adoption of the increasing number of new technical and business capabilities, that will arrive as SOA becomes the mainstream for all IT.
The 5i by 3c matrix
The first part of creating a ‘services’ governance model is to create a matrix that covers the activities of the IT department combining technologies with responsibilities.
This is achieved by laying out the five layers of technology horizontally and then adding vertical columns with major tasks for the IT department that need to be coherently performed for the business. The horizontal layers have technology managers and the vertical columns IT business managers, at the intersection points the two meet to agree on the optimum solution.
5 Technology Layers
| Technology | Definition | Value |
|---|---|---|
| Innovation | Understanding new technologies, products, and practices, to build propositions on how to improve any technology or business area | The ability to be able to make decisions on the best time to adopt, and in the value of changes, to ensure a persistent rate of improvement in all areas |
| Information | The form, content, and context, of data management to actively support business decisions and record both business and technology transactions | Current information on key business processes is becoming increasingly important with faster moving markets, and the demands of compliance |
| Integration | The definition of standards, naming conventions, practices, and architecture reference models, to support cost effective integration technology aspects | Creates the ability to be “adaptive,” and “collaborative,” in terms of creating business flows internally, and externally, to meet Business requirements quickly |
| Infrastructure | Provisioning ‘shared service’ capability to support common IT elements; networks, directories, security, and increasingly MIPs, and storage | Provides low cost flexibility with high reuse of expensive fixed assets, together with high reliability, and the provision of charge management metrics |
| Industrial | The awareness of methods, and practices - even suppliers - that can be used to reduce operational, and maintenance, costs and time | Ensures a market competitive provision of IT by matching, and maintaining, the best, or at least optimal levels, of cost, manning, or time, for operations |
