Business Process Outsourcing - BPO

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Business Process Outsourcing (BPO) with Business Insight Delivers Maximum Value.

Organizations expect more today from Business Process Outsourcing (BPO) than traditional low cost transaction processing. Capgemini responds to this demand with BPO with Business Insight – a new generation of BPO solutions that applies unique Business Insight processes, business intelligence tools and deep domain knowledge to unlock the hidden value in BPO workflow.  By providing value-added business insight, customers benefit from the simultaneous improvement in operational performance together with positive impact to their top line.

We deliver BPO with Business Insight in a flexible approach that recognizes that all clients are different; we believe that one size does not fit all. We combine a tailored approach to our clients’ business objectives with the benefits of economies of scale, process standardization, technical innovation and labor arbitrage. Our robust and cost-effective transition methodology reduces risk and speeds time to value.

A New Generation of Business Process Outsourcing

Capgemini is leading the development of 3^rd Generation BPO services – delivering value to the top line as we transform business processes and their data into value-added resources.

Our approach to BPO with Business Insight bundles unique Business Insight processes, deep industry domain knowledge, transformation skills and operational and transactional processing excellence:

• Accelerate innovation and business change
• Transfer and share risks
• Yield higher savings
• Deliver higher, sustained business benefit

A Broad Spectrum of Business Operations

Our suite of BPO services covers business operations in the back office, middle office and front office areas:

• Finance & Accounting (F&A)
• Procurement Services
• Customer Care & Intelligence
• Management Assurance Services
• Knowledge Process Outsourcing

Our Collaborative Approach

Capgemini BPO services are delivered by experienced BPO practitioners with deep industry domain knowledge in each market sector. Our collaborative approach also brings together thought leaders and business process experts from our industry consulting practices. We recognize that a BPO solution is a partnership with the client and we construct our projects to drive behavior consistent with the client’s business objectives. This may include transaction pricing, FTE pricing and also shared risk/reward pricing. We call on our strategic alliances with business process technology vendors to bring their core competencies with the goal of creating a comprehensive and tailored BPO solution.

Rightshore® Delivery

Our Rightshore® approach leverages global delivery to place processes, services and/or functions in the best location, tailored and coordinated to meet specific business goals. Our Rightshore® solutions balance risk, cost and scalability, aligned to cultural and business priorities to determine the right mix of locations.

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Contact Us

If you have specific business needs or objectives that you would like to discuss, or if you’d like a business process outsourcing specialist to get in touch with you, contact us.