Thought Leadership

You are in: For You to Use

View and customize all our latest content on one page.

Profiting From Service and Parts Management

An improved Service and Parts Management (SPM) strategy can help automotive companies increase fill rates, reduce backorder lines and decrease inventory.

Download as PDF

  • File size:
    180.81 KB
  • Published on:
    2007-09-25 12:11 PM

Service and spare parts operations are critical to business success. They offer a profit margin up to 10 times greater than that of the initial sale. On average, post-sale service accounts for 20% to 30% of revenue and as much as 40% of profits. In addition, service can be key to securing customer loyalty, fostering a manufacturer’s brand name and maintaining competitive differentiation. Improving its Service and Parts Management (SPM) strategy can bring significant business benefits to automotive companies.

Please sign-in to download the document.

Email address:
Password:
Remember me:
 

No account? Register with us!