Solution: CRM

The Retail Value Chain
How to gain competitive advantage through efficient consumer response strategies
PDF - File size: 406.32 KB - Published on: 2008-10-29 05:00 PM

Cars Online 08/09
10th Annual Global Automotive Study: Tracking Consumer Buying Behavior in Both Mature and Emerging Markets
PDF - File size: 1.3 MB - Published on: 2008-10-23 08:30 AM

Customer Experience
Your Defence Against Financial Pressures
PDF - File size: 1.82 MB - Published on: 2008-07-31 01:59 PM

Am I Being Taken?
Inside the Dealership: The Impact of Consumer Negotiation Preferences and Strategy
PDF - File size: 1.32 MB - Published on: 2008-07-08 09:55 AM

Automotive CRM Shared-Service Centres: Enabling Customer Dialogue
A smart approach to fast, efficient and high-quality CRM execution
PDF - File size: 520.78 KB - Published on: 2008-06-25 06:17 PM

Out of the Darkness Cometh Light
How Mashup Applications are bringing Shadow IT into the open.
PDF - File size: 6.49 MB - Published on: 2008-05-15 08:20 PM

From Systems to Service
Moving from technology silos to Business Service as a Utility.
PDF - File size: 4.44 MB - Published on: 2008-05-15 08:14 PM

From IT Cost to Business Value
How to focus investment for competitive advantage.
PDF - File size: 4.95 MB - Published on: 2008-05-15 08:10 PM

Business Level Agreements
How to commit IT to business success.
PDF - File size: 3.61 MB - Published on: 2008-05-15 05:33 PM

Integrated Multi-Channel Retailing
Driving customer loyalty through multi-channel retailing
PDF - File size: 232.76 KB - Published on: 2008-04-17 04:58 PM

Monthly Technology Brief - February 2008
CRM 2.0: Developing Increased CRM functionality with Web 2.0
PDF - File size: 224.77 KB - Published on: 2008-01-31 12:44 PM

World Insurance Report 2008
Changing customer patterns offer insurer's new growth opportunities
PDF - File size: 1.82 MB - Published on: 2008-01-29 08:30 AM

WIR Spotlight on India/China 2008
Spotlight on Developing Markets: India and China
PDF - File size: 566.06 KB - Published on: 2008-01-24 09:57 PM

The Contact Centre of the Future: Planning the Transition
Time for the evolution into the Customer Experience Centre.
PDF - File size: 519.31 KB - Published on: 2008-01-09 10:22 AM

Inbound Customer Marketing
Inbound channels can deliver up to 30 times the sales conversion rate of traditional, outbound direct mail.
PDF - File size: 413.8 KB - Published on: 2007-12-03 10:36 AM

Cars Online 07/08
Responding to changing consumer trends and buying behavior.
PDF - File size: 426.93 KB - Published on: 2007-10-04 08:30 AM

Future Consumer Study
How shopper needs and behaviour will impact tomorrow’s value chain.
PDF - File size: 1.2 MB - Published on: 2007-09-20 10:30 AM

Benchmarking the Supply of Online Public Services
Compare performance, identify best practices and promote remedial action to stimulate eGovernment progress.
PDF - File size: 4.27 MB - Published on: 2007-09-20 08:30 AM

Opening of the Gas and Electricity Markets to Retail Competition
What lessons can be learned from different European countries? What will be the impact in France?
PDF - File size: 313.7 KB - Published on: 2007-07-05 09:51 AM

Anatomy and Physiology of the Used Car Business
An in-depth analysis of the used vehicle market with a particular focus on four key markets: U.S., Canada, France and Germany.
PDF - File size: 894.15 KB - Published on: 2007-03-15 09:00 AM

The Marketing Challenge in Consumer Products
A discussion on the effectiveness of marketing.
PDF - File size: 993.11 KB - Published on: 2007-02-15 07:34 AM

Overcoming the Margin Squeeze
Breakthrough strategies for the consumer packaged goods industry
PDF - File size: 459.94 KB - Published on: 2006-06-15 12:58 PM

Inside the Customer/Dealer Relationship
Qualitative study examining the shift of power and the influence of the Internet on the vehicle buying process in dealerships
PDF - File size: 1013.49 KB - Published on: 2006-04-25 01:07 PM