Solution: CRM

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Success Stories

ERGO Italia
ERGO Italy collaborates with Capgemini on RESCUE project to reinstate 1,700 customer policies and strengthen overall customer confidence.

Cell C
Comprehensive program to define and execute Cell C’s corporate strategy and vision.

Global Chemicals Leader
Innovative collaboration with Capgemini Consulting points the way to global process harmonization and constant improvement in performance.

Department for Work and Pensions
Capgemini is working with the Department to give UK citizens better access to services.

Yutong Bus Co
Capgemini helps bus manufacturer provide high-quality customer service in China

ONE - Office National de l’Electricité
Capgemini helps Office National de l’Electricité modernize its customer relationship management.

ING Direct UK
Capgemini in the UK and India, working for ING Direct, helps steer a complex integration program bringing many technology and business partners together

ING Direct UK
A world-class customer marketing solution has been deployed with help from Capgemini

London Borough of Haringey
Partnership between Haringey Council and Capgemini delivers e-Government strategy and effective CRM

Assurant Health
With Capgemini at its side, Assurant Health created a real-time agent sales process in 6 months.

O2 Ireland
O2 Ireland and Capgemini work together to realize benefits of best-of-breed real-time marketing solutions.

Ceska Sporitelna
Capgemini helps the bank deploy a client-focused strategy via eight building blocks.

Mazda Motors Europe
Capgemini implements new Siebel system at Mazda Motor Europe for improved CRM capabilities in a consistent and uniform way.

Association of Train Operating Companies
Successful collaboration between Capgemini, HP and IBM together with almost 40 other stakeholders, delivers modern reservations system for fastest growing rail industry in Europe.

NHS Wales
Capgemini partners with PA Consulting Group and Millar Hutchison on “My Health Online” for Welsh citizens.

KeyCorp
Deploying a single enterprise-wide, Siebel-based platform with Capgemini’s help

London Borough of Croydon
Meeting e-Government targets by significantly improving customer services.

European Cheese Company
Capgemini worked with a European cheese company to implement an SAP CRM Trade Promotion Management solution that has resulted in efficiency gains and more effective evaluation of promotions.

AXA
On-Shore/Off-Shore Team Delivers CRM Success at AXA Non Life Japan.

Citibank Taiwan
Capgemini provided applications management services for Citibank GCB Taiwan in ATM, AVR & Internet Banking Authorization Front-End Systems, PC LAN application systems, credit card application systems, and data mining.

ABN Amro Services Company
This business supports the information technology and operational needs of ABN AMRO in North America. Capgemini helped improve customer relationship management(CRM) processes.

Consumer Direct
Consumer Direct, the insurance market joint venture between Capita Insurance Services and Capgemini, is helping to change the face of the financial services industry through the use of configurable, virtualised IT resources based on a Services Architecture framework.

BT Industries
BT Industries, a member of the Toyota Industries Corporation of Japan, is the world’s leading warehouse truck manufacturer.

Daimler
SD&M, a member of the Capgemini Group, was asked by Daimler to develop a Global Ordering (GO) system.

Agilent Technologies
Spun-off from Hewlett-Packard in 1999, Agilent Technologies is on the leading edge of nearly every major trend in communications and life sciences.

Alcatel
Alcatel is a world leader in communications networking. Headquartered in Paris and with a strong presence in 130 countries, Alcatel has 116,000 employees worldwide and generated 23 billion euros in sales in 1999.

Blu Telecom
Blu Telecom in Italy, teaming up with Oracle, asked Capgemini to provide a Data Warehouse for traffic analysis, customer profiling, tariff simulation, SIM activation, and marketing statistics to better understand customer behavior and therefore where to focus Blu services.

Copenhagen Energy
Copenhagen Energy is the second largest provider of utility services in Denmark. Pending the deregulation of the Danish electricity market Copenhagen Energy faced the challenge of retaining their current customer base and winning new customers.

ERG
ERG is Italy's largest independent Italian Group in the Energy and Petroleum sector, the most important Italian exporter of petroleum products (mainly gasoil and petrol) and the first in Italy to implement SAP IS-Oil solutions.

Italcogim
The context in which Utility companies operate today is one of heavy competition - both to increase service standards and control costs. Italcogim approached Capgemini to improve customer orientation, flexibility, internal communications and efficiency.

Ontario Power Generation
To address outsourcing needs, Capgemini and OPG set up a new company known as New Horizon System Solutions.

Iceland Telecom
Capgemini was selected by Iceland Telecom (Síminn) to install Portal's Infranet software for new customer management and billing systems.

T-Mobile
First SAP CRM 3.0 Internet Sales 'Web Shop' Project.

Syngenta
Syngenta was formed following the merger between Novartis and Zeneca, two leading organisations in the agribusiness and agrochemical industries. The newly formed company now had a combined workforce of 20,000 people who helped reach sales of US$6.3 billion in 2001.

Airbus
Airbus Industrie is a consortium of four leading European aerospace companies, and represents one of the world's leading manufacturers of passenger aircraft seating 100+.