Cap Gemini Ernst & Young and EHPT provide NextGen service providers with new business support platform
17 August 2001
Cap Gemini Ernst & Young, one of the largest management and IT consulting firms in the world, and EHPT, a global supplier of software for communications management, have today announced that they are co-operating on an innovative business support platform, NextGen CRM, for next generation service providers in the telecommunications industry.
NextGen CRM will be marketed and sold by the Nordic team of Telecom Media Networks, an industry practice of the Cap Gemini Ernst & Young Group The management and IT consulting firm will leverage upon its global partnership agreement with EHPT to offer the EHPT portfolio of billing and customer care products as the basis of the new platform. Cap Gemini Ernst & Young will then integrate best-of-breed customer relationship management (CRM) products from other suppliers according to specific customer needs.
The overall NextGen CRM platform not only features best-of-breed products, it also includes dedicated management consulting, system integration and an overall support responsibility as regards application management. The platform corresponds very well to market expectations relating to estimated major CRM investment areas and market trends for 2001. Moreover, according to a Gartner Group survey1 of 600 US companies, it is ideally suited for use within the expected top 4 CRM investment areas in 2001.
Lars Sjöberg, Nordic Partners & Alliances Director, Telecom Media Networks comments, “Cap Gemini Ernst & Young and EHPT can now provide the market with a complete end-to-end business support and CRM platform for NextGen service providers. We are delighted to be able to offer EHPT’s open and modular billing & customer care application modules as the basis of the new platform. Cap Gemini Ernst & Young will ensure that everything works together in a solid yet flexible way. NextGen CRM is fully scalable and incorporates an evolutionary design built on best-of-breed products that will satisfy service providers’ revenue management and customer satisfaction needs.”
Hans-Ola Månsson, Vice-President for Global Partner Management at EHPT adds, “Previous experience of working together on strategic customer projects has led to good mutual understanding between our two groups. The NextGen CRM partnership will ensure that customers benefit from the combination of EHPT’s dedicated product development and Cap Gemini Ernst &Young’s dedicated system integration skills.”
About EHPT
EHPT creates solutions and provides software applications that enable
content and communications service providers to run, bill and develop
their business. Founded in 1993 as a joint venture by Ericsson and
Hewlett-Packard, EHPT combines and enhances the strengths of these
world-leaders to provide leading edge solutions. EHPT has a global
presence, with its headquarters based in Sweden, and employs more than
1,000 people worldwide. Visit EHPT on the web: www.ehpt.com.
About Cap Gemini Ernst & Young
Cap Gemini Ernst & Young is one of the largest management and IT
consulting firms in the world. The company offers management and IT
consulting services, systems integration, and technology development,
design and outsourcing capabilities on a global scale to help
businesses and high-growth middlemarket companies continue to implement
growth strategies and leverage technology in the connected economy. The
organization employs about 60,000 people worldwide and reports global
revenues of about 8.5 billion Euros (2000 pro forma).
More information about individual service lines, offices and research is available
at www.cgey.com.
EHPT NGB - enhance telecom operators’ and service providers’ business support processes.
(1) Gartner Group: CEO and CIO Update: The Top 10 CRM Trends for 2001 -- Plus One
